Quality Services

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Our Commitment to Quality

Quality is at the heart of everything we do at Palmerston Association. We are proudly accredited against the Alcohol and Other Drug Human Service Standards and the prestigious Rainbow Tick—recognition of our commitment to inclusive, affirming services for the LGBTQIA+ community. As the first and only alcohol and other drug service provider in Western Australia to achieve Rainbow Tick Accreditation, we lead the way in fostering safe, welcoming, and effective support for all. Inclusive practice further includes ensuring that child safety and wellbeing is embedded in organisational leadership, governance and culture, and across all our activities in Palmerston.

Our robust Risk Management and Clinical Governance systems ensure the highest standards of care and safety. By employing innovative practices to identify, assess, and mitigate risks, we create a culture of accountability and continuous improvement.

At Palmerston, we cultivate a values-driven, vibrant workplace where staff are empowered to address challenges and drive positive change. This dynamic environment of learning and growth helps us remain at the forefront of alcohol and other drug, mental health, health and wellbeing services.

By integrating quality assurance into every aspect of our operations, from leadership to service delivery, we consistently provide the highest level of care—ensuring that Palmerston remains a trusted choice for recovery and support.

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