Client Privacy Statement:

For clients undertaking telephone support, your counsellor will talk you through the client privacy statement. Please download Form 215 – Palmerston Privacy Statement here:

Form 215 – SIMS Privacy Statement & Release of Information – Nov 2018


Website privacy statement:

This Privacy Statement applies to Palmerston Association Incorporated, (‘Palmerston’). It is recommended that if you are unsure about the Privacy Statement, contact Palmerston for more information at


Palmerston respects your privacy. We explain below what personal information is collected by Palmerston, how that information is used, how we protect your information and your rights in relation to information held by us.

What personal information does Palmerston collect?

We may collect information from you on this website through a registration page or through a part of the site that allows you to contact us. However, we will indicate to you on this site when we collect information from you.

When you visit our website, our servers will record a range of information on an anonymous basis (although please note that if you have broadband, it is sometimes possible that your Internet Protocol address may contain information that could be deemed identifiable). The information our servers record includes your Internet Protocol address, Internet service provider, domain name, date and time of visit, search items entered, previous site visited, pages visited on our site, browser type and operating system type. This information is used to help identify what parts of the website are accessed most frequently and how we can create a better service for users. It is not linked to any personal information you may provide as described above.

As with many other website operators, Palmerston may use standard technology called “Cookies”. Cookies are small files that are transferred to your computer when you visit a website and help provide additional functionality when you re-visit that site. Most browsers are enabled to accept cookies, but you may set your browser to refuse cookies. However, certain areas of the website may not function properly if you do so.

Do you have to provide your personal information to Palmerston?

Submitting personal information to us is voluntary but failure to do so may mean that Palmerston is unable to provide services to you.

How does Palmerston use personal information?

The personal information you provide to Palmerston will only be used for the purpose for which it is collected. Limited exceptions include where use/disclosure is required by law, where you have expressly consented to Palmerston’s intended use or where use/disclosure is permitted by applicable privacy law.

Unless otherwise stated, Palmerston may also use your personal information to provide you with information which we believe may be of interest to you.

How does Palmerston protect personal information?

Your personal information will be stored securely and in strictest confidence. All reasonable administrative, technical and physical measures will be taken to protect personal information from loss, theft, unauthorised use or modification.

Any areas of this website that collect your personal information use industry standard SSL encryption, however to take advantage of this your browser must support encryption protection (found in Internet Explorer release 3.0 and above).

Your rights in relation to personal information Palmerston holds about you

You are entitled to request a copy of our full Privacy Policy and to request access, correction or deletion of information held by us about you by contacting our Corporate Services Office on (08) 6389 6600 or

Privacy on other websites linked to this site

The website may contain hyperlinks to other websites. This privacy statement does not apply to those sites. Palmerston is not responsible for the privacy practices of other website operators and suggests that before providing any personal information to such linked websites you examine their privacy policies.

Currency of this privacy statement

We may update this privacy statement from time to time and will make any new version(s) available this site. We encourage you to periodically review this Privacy Statement for any changes.