Palmerston Association celebrates diversity and the strength and resilience of LGBTIQA+ communities.  We are committed to providing equal access and excellent, inclusive service to all people.

Our Diversity Statement reflects our commitment to recognising and celebrating the diversity of our staff and volunteers, our clients and the wider communities in which we work. Palmerston values diversity and inclusivity.  Everyone is welcomed, celebrated and included in our teams and services.

Although the majority of LGBTIQA+ people lead happy, healthy and fulfilling lives, many experience mental health and alcohol and other drug problems. Studies have shown that compared to their heterosexual counterparts, people from the LGBTIQA+ communities face significantly higher rates of abuse, violence, prejudice and discrimination.  These experiences may contribute to the lifetime risk of developing mental health and alcohol and other drug problems.

If you identify as a member of the LGBTIQA+ community and would like to talk to someone about your use of alcohol and/or other drugs, please contact one of our services.  We also offer support if you are concerned or affected in some way by someone else’s use. No matter how you identify your gender and sexuality, Palmerston is committed to providing a safe, inclusive and non-judgemental environment for you to discuss the issues you would like to talk about and to support you to make the changes you want.

How do we support our LGBTIQA+ clients?  

  • As a minimum, all Palmerston staff and volunteers attend professional development training on LGBTIQA+ awareness, which is provided by organisations such as WAAC, Sexual Health Quarters or Living Proud.
  • This training helps our staff to better support individuals, partners, families and friends with respect and dignity, and understanding the unique challenges faced by the LGBTIQA+ community and the specific barriers this may create to people accessing support services.
  • We know that for people to meaningfully engage with our services, they need to feel connected, and to do this, our services need to reflect who they are.
  • To assist us in creating safe, welcoming and accessible services, Palmerston is currently working towards Rainbow Tick Accreditation. The Rainbow Tick Standards demonstrate best practice and a benchmark in the provision of inclusive practice (Rainbow Health Australia, 2021).
  • In our day to day work, Palmerston staff commit to demonstrate values that demonstrate LGBTIQA+ inclusion: CCARES – Compassion, connection, acceptance, respect, excellence in service delivery
  • We work alongside a range of LGBTIQA+ organisations and programs across WA to better understand the needs and lived experiences of those within the LGBTIQA+ community.
  • Palmerston attends and contributes to the celebration of the LGBTIQA+ community by attending community events such as Pride Parade, Fairday and Albany Pride.

Other support services you might find helpful:

QLife: provides anonymous and free LGBTIQA+ peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings – 3pm-midnight every day of the year.

WAAC – WAAC provides a broad range of sexual health and support services, including counselling and support for people living with HIV, testing and sexual health services for LGBTQIA+ people, peer mentoring, education and training, social support for LGBTQIA+ young people, harm reduction services for people who inject drugs, resources and much more.

Freedom Centre – provides a range of support services for LGBTIQA+ young people in Western Australia, including a drop-in space in West Leederville, youth counselling, community development and consultation.

Living Proud – has provided support to LGBTIQA+ (lesbian, gay, bisexual, transgender, intersex, queer and other sexuality, gender, and bodily diverse) people and communities in WA for over 40 years. We provide peer-support, information and resources.

SHQ – Sexual Health Quarters offers a range of clinical services including testing and treatment of STIs, contraception information and supply, unintended pregnancy support, medical abortion and cervical screening.

Palmerston operates during business hours. We are not a crisis centre.

If you are in danger please call 000.

Rainbow Tick accreditation 

What is it?

The Rainbow Tick is a national accreditation program owned and developed by Rainbow Health Australia. The Rainbow Tick Standards have been specifically designed to suit health and community organisations that are committed to safe, inclusive practice and service delivery for LGBTIQA+ people. Accreditation is achieved by meeting the requirements outlined in the Rainbow Tick Standards.

Why is it important?

By working towards Rainbow Tick accreditation, Palmerston demonstrates our ongoing commitment to ensuring when members of the LGBTIQ+ community access our services they feel not only safe but also respected, understood, cared for and celebrated. Striving to excel in all the Rainbow Tick standards helps us to ensure we create workplaces and services that truly embrace diversity of gender identity and sexual orientation.

What have we achieved so far?

We are proud and inspired to be on this Rainbow Tick journey. Already we have implemented many new and exciting initiatives that create more welcoming and inclusive services  for all members of the LGBTIQ+ community. These include the following:

  • Collaborating with other LGBTIQ+ organisations to better understand the unique and diverse needs of the LGBTIQ+ community
  • Partnering with WAAC to implement comprehensive, specific LGBTIQ+ Awareness Training for all our staff and volunteers
  • Proudly celebrating the strength and resilience of the LGBTIQ+ community at events such as the Pridefest Parade and Fairday
  • Building and resourcing a Palmerston LGBTIQ+ Committee to guide, inform and promote initiatives within the organisation
  • Developing new LGBTIQ+ related policies and procedures to embed cultural safety and inclusivity and to commit to zero tolerance to all forms of discrimination for our staff, volunteers and clients
  • Creating workplaces where the visual environment welcomes and embraces gender and sexual diversity
  • Recognising and celebrating LGBTIQ+ Diversity Days