Statement of rights and responsibilities

//Statement of rights and responsibilities
Statement of rights and responsibilities 2018-06-21T09:34:33+00:00

As a consumer of Palmerston Association you have both rights and responsibilities.

You have a right to be treated respectfully.

You are entitled to:

  • be treated with dignity, respect and courtesy by all staff of Palmerston Association
  • have a support person present at your appointment
  • request a transfer to another member of staff
  • a confidential service (exceptions may occur if you or another is at significant risk)
  • be informed of any research that is being undertaken or supported by Palmerston that may impact you and you have a right to refuse to take part in any such research
  • be informed of all policies and any requirements for participation in Palmerston’s services
  • refuse or withdraw from participation at any time.

You have a right to quality, professional and non-judgmental support.

You are entitled to:

  • be involved in your program planning
  • receive a service free from bias, discrimination and in a non- judgmental manner (regardless of your age, gender, spiritual belief, cultural identity, sexuality, disability or type of drug used)
  • have your cultural, religious values and beliefs considered
  • receive evidenced based support and programs
  • access a service that is provided by competent personnel
  • service that takes account of your needs as an individual.

You have a right to express your views on our service and to have those views heard.

You are entitled to:

  • provide us with feedback
  • make a complaint
  • fair investigation of a complaint
  • continued access to available services after making a complaint
  • be guided through the complaints procedure so that you are supported to make a complaint.

You have a right to information that will allow you to make informed decisions regarding the service you receive.

You are entitled to:

  • be informed and make your own decisions regarding our service and staff
  • have an advocate support you in exercising your rights as set out in this document
  • access your records in accordance with Palmerston’s Confidentiality and Privacy Policy
  • receive copies of any Palmerston policy which impacts on your rights and responsibilities.

Your responsibilities include:

  • treating all consumers, staff, visitors and facilities with respect, and cooperating with us to provide a healthy and safe environment for everyone
  • treating staff and other consumers with courtesy and respect
  • providing accurate information regarding your drug or alcohol use, present medications, medical problems and special needs so that we may provide the service most suitable to you participating in your program and ongoing review
  • keeping appointments or letting us know if you cannot do so
  • advising staff if you are having difficulties or experiencing barriers or if your plans change